Refund Policy

Effective Date: 13 Jun 2026 | Website: https://azammart.in/

1. General Refund Rules

• Refunds are processed through the original payment method within 5–7 working days.
• For COD orders, refunds are processed via UPI or bank transfer.
• Order ID along with photo/video proof is required.
• Refunds will not be provided for customer misuse, damage, or delayed claims.

2. Product Refund Eligibility

• Products are eligible for refund or replacement only if they are damaged, defective, or incorrect at the time of delivery.
• The issue must be reported within 30 minutes to 24 hours of delivery depending on the product condition.
• The product must be unused, in original packaging, and with seal intact (where applicable).
• Products that are opened, used, or tampered with will not be eligible for refund.
• Custom or specially prepared products are non-refundable.

3.Return & Exchange Policy

• Returns are accepted within 7 business days of delivery.
• For replacement, exchange, or damaged products, we will process the exchange within 5 days of receiving the returned product. The replacement item will be delivered within 6 working days thereafter.

4. Refund Process

• Raise a request via Help section or email: azamenterprises6999@gmail.com
• Provide Order ID and photo/video proof.
• Requests are reviewed within 24 hours.
• Approved refunds are credited within 5–7 working days.

5. Damaged or Missing Items

Please inspect the product during delivery. Report damaged or missing items within 2 hours with proof for refund or replacement.

6. Non-Refundable Cases

• Used or opened products.
• Products without original packaging or seal.
• Damage caused by customer misuse or improper handling.
• Delay in reporting beyond the allowed time.